ASSISTANCE PROCEDURES

Due to continued efforts to consider the health of our volunteers, clients, donors, and community, we are operating under temporarily adjusted business hours and procedures. In consideration of the layout and size of the lobby, our facility will remain closed to client/donor foot traffic until further notice, but we will continue to offer food and utility assistance. Groceries are available for curbside pick up on Mondays, Wednesdays, and Fridays between 8:30am and 12:30pm, and we continue to provide emergency utility assistance as needed. Beginning Monday, November 1, we will be open Monday THROUGH Friday from 8:30am to 12:30pm. Physical distancing, increased hand washing, and constant cleaning measures will continue to be followed. Masks are worn when groceries are delivered to vehicles and when donations are accepted. We are keeping a close eye on the numbers and trends and will reopen in stages when it is safe to do so.

Grocery orders and emergency utility assistance requests can be made via phone and email. 
If you contact us when we are closed, please leave a message at 615-754-4357 or mjhelpcenter@gmail.com. We will return your call or email as soon as possible! Please include:

• Name
• Whether you are a current or new client
• A phone number at which we can leave a message if you're not able to pick up (if phone call)
• The reason for your call or email​

THANK YOU for your support and understanding as we all continually adjust! If you have any questions or concerns, PLEASE feel free to call or email!

DONATION QUESTIONS ANSWERED

Donations of food and toiletries can be dropped off curbside on Monday, Wednesday, and Fridays mornings! (Beginning Monday, November 1, we will be open Monday THROUGH Friday.) From 8:30am to 12:30pm, we will meet you in the Help Center parking lot to receive your donations. Our building will remain closed due to COVID-19 precautions, so please call us at 615-754-4357 to let us know that you're here. We will come out to get your donations and can give you a written tax receipt at that time if you wish.

We will post our needs for the following week on Wednesday afternoons (or close to that!) on ​our website's home page, on Facebook and Instagram.

PLEASE DO NOT LEAVE DONATIONS ON OUR FRONT PORCH!
We have had a problem with animals rummaging through things that have been left without our knowing. This means that the donated food doesn't make it to its intended recipients, it's a mess to clean up, and it attracts more animals to our facility and possibly to our neighbors nearby.

WE ARE NOT ACCEPTING CLOTHING DONATIONS AT THIS TIME.
We understand that many people have had extra opportunities to clean out closets lately! However, we will NOT be accepting clothing items until further notice.  Since our lobby is currently closed to the public, there is no way to allow clients to go through clothing. We simply do not have the space to store non-food/toiletry donations. (We do not accept linens, household goods, or furniture.) Thank you for not leaving clothing donations on our porch when we're not open!

Wanting to help but social distancing?
​Donate through PayPal!
​We are grateful for it all, big or small!

​Donations can also be mailed to:
Mt. Juliet Help Center
PO Box 719
​Mt. Juliet, TN 37121